Refund Policy

At GenSite, we strive to ensure our customers are satisfied with our services. This refund policy outlines the terms and conditions for refunds on our website creation and hosting service.

1. Eligibility for Refunds

1.1. GenSite offers a 14-day money-back guarantee from the date of purchase.

1.2. Refund requests must be submitted within this 14-day period to be eligible for consideration.

1.3. Refunds are only available for first-time purchases of the GenSite service.

2. Refund Process

2.1. To request a refund, customers must contact our support team at support email within the eligible period.

2.2. Customers must provide their account details and reason for requesting a refund.

2.3. Our team will review each refund request on a case-by-case basis.

3. Approved Refunds

3.1. If a refund is approved, the full amount of the initial purchase will be refunded to the original payment method.

3.2. Refunds may take 5-10 business days to process, depending on the customer's payment provider.

3.3. Upon issuing a refund, GenSite will terminate the customer's access to the service.

4. Non-Refundable Items

4.1. Refunds are not available for any additional services or add-ons purchased separately from the main GenSite package.

4.2. Custom domain names registered through GenSite are non-refundable.

5. Exceptions

5.1. Refunds requested after the 14-day period may be considered in exceptional circumstances, such as extended service outages or failure to deliver core functionalities as advertised.

5.2. These exceptions will be evaluated on a case-by-case basis and are at the sole discretion of GenSite.

6. Abuse Prevention

6.1. GenSite reserves the right to refuse a refund if we suspect fraud or abuse of our refund policy.

6.2. Repeated refund requests from the same customer may result in the denial of future refunds or service.

7. Changes to this Policy

7.1. GenSite reserves the right to modify this refund policy at any time.

7.2. Any changes will be effective immediately upon posting the updated policy on our website.

8. Contact Us

If you have any questions about our refund policy or would like to request a refund, please contact our support team at:

Email: [email protected]

We are committed to fair resolution of any concerns about our service.